Casinochan Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Casinochan in relation to your use of the website, account facilities, games, payment functions and any other services made available through the platform. They apply to visitors, registered users and account holders, unless a specific provision states otherwise.

You should review these terms before using Casinochan and check them regularly for updates. Casinochan may amend, replace or update these terms when reasonably required, including where there are changes to applicable law, technology, security requirements, games or services. The current version published on the website will apply from the date it is made available, unless another effective date is stated.

If you do not agree with these terms, you must not access the website, register an account, deposit money or use any Casinochan service. Certain games, payment methods, promotions or features may have additional terms. Those terms will apply alongside these general terms, and you should read them before taking part.

Your responsibility to comply

You are responsible for ensuring that your use of Casinochan is lawful in the place where you are located. You must not use the website if online gambling is prohibited or restricted for you under applicable law. Casinochan may limit or withdraw access to particular services where required for legal, regulatory, technical, security or operational reasons.

• You must provide accurate, current and complete information when requested.
• You must use the website only for lawful personal purposes.
• You must follow instructions, game rules and account requirements displayed on the platform.
• You must not attempt to bypass security, location controls, account restrictions or responsible gambling measures.
• You must not allow another person to use your account or use another person's account.

2. Eligibility, registration and account security

Casinochan services are intended only for people who are legally permitted to participate in gambling activities in their location. You must meet the applicable minimum age requirement before registering or using the platform. People who are under the legal gambling age must not create an account, provide payment details, deposit funds or participate in any game.

When registering, you may be asked to provide personal information and supporting documents so that identity, age, location, payment ownership and other compliance checks can be completed. You agree to respond promptly and honestly to reasonable verification requests. Casinochan may restrict account access, delay account activity or decline a transaction while checks are being completed.

You may generally hold only one personal account unless Casinochan expressly permits otherwise. Duplicate, misleading, inactive or improperly created accounts may be reviewed and may be closed or restricted. If you believe you have opened more than one account by mistake, you should stop using the additional account and follow the available support process.

Keeping your account secure

You are responsible for protecting your username, password, authentication information and devices used to access the account. Do not share login details with another person. You must notify Casinochan through the available support channel as soon as possible if you suspect that your account has been accessed without permission, your credentials have been lost or your account information is incorrect.

Activity carried out through your authenticated account may be treated as activity authorised by you, unless you have reported an unauthorised access issue promptly and the circumstances show that you took reasonable steps to protect the account. Casinochan may ask you to reset credentials or complete additional security checks.

1. Register using your own legal identity and accurate personal details.
2. Keep your contact, payment and identification information up to date.
3. Use only payment methods that you are authorised to use.
4. Maintain reasonable security over your device, browser and account credentials.
5. Co-operate with identity, age, location, source-of-funds or other lawful checks.

3. Deposits, wagering, withdrawals and promotions

You should deposit only money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are not certain. Before using a payment method, check that it is available to you and that its use complies with the requirements of the relevant financial institution and applicable law.

Deposits and withdrawals may be subject to verification, security reviews, payment-provider requirements and other lawful checks. The available methods, processing arrangements, fees, minimums, maximums and other conditions may be displayed on the website or during a transaction. These details may change, and you should review the information shown before confirming a payment request.

You must not deposit funds using a payment method that belongs to another person unless Casinochan has expressly approved that arrangement. Casinochan may reject, reverse, suspend or investigate transactions where ownership cannot be established, information is inconsistent, activity appears unusual or legal and security obligations require further review.

Wagers and game outcomes

A wager is accepted only when it is recorded by the Casinochan system. You should check the details of a wager before confirming it. Subject to applicable law and any specific game rules, a wager that has been accepted may not be cancelled or changed by you. If there is a clear technical error, system interruption or incorrect display, Casinochan may investigate the relevant activity and take reasonable corrective action.

Game results are determined by the relevant game system and its published rules. You should not assume that previous results affect future outcomes. Where a result, balance or transaction is affected by an obvious technical malfunction, Casinochan may suspend the affected activity while it investigates and may correct an error in accordance with applicable law.

Promotions and bonuses

Promotions, offers, bonuses and rewards may be subject to separate promotional terms. Those terms may explain eligibility, participation requirements, expiry, wagering conditions, game restrictions, account limits, withdrawal requirements and circumstances in which an offer may be changed or withdrawn. You should read the applicable promotional terms before accepting or using an offer.

Casinochan may refuse or remove a promotion where participation is not permitted, information is inaccurate, an account is duplicated, the offer has been misused or there has been a breach of the relevant terms. A promotional balance may not be treated as cash until all applicable conditions have been satisfied.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and stop when that budget has been reached. Do not chase losses, borrow money to gamble, gamble when upset or allow gambling to interfere with work, relationships, study or everyday responsibilities.

Casinochan may make responsible gambling tools and support information available through the website. These may include account breaks, deposit or activity controls, self-exclusion options, reality checks or other measures. Availability and operation may depend on the service, account status and applicable requirements. You should use the available tools if you feel your gambling is becoming difficult to control.

If you ask Casinochan to close or restrict your account for responsible gambling reasons, you must not attempt to open another account or use another person's account to avoid that restriction. Account restrictions may affect access to games, deposits, withdrawals, promotions and other services. If you are concerned about your gambling, consider seeking independent help from an appropriate Australian support service.

Privacy and personal information

Casinochan may collect, use, store and disclose personal information as reasonably required to provide services, manage accounts, process transactions, prevent fraud, meet legal obligations, maintain security and communicate with users. Further information about these practices is set out in the applicable Privacy Policy.

Prohibited conduct

You must not use Casinochan to engage in fraud, money laundering, collusion, cheating, abusive conduct, unlawful activity or any attempt to obtain an unfair advantage. You must not interfere with the website, introduce malicious code, scrape or copy restricted content, use automated systems without permission, or knowingly exploit an error.

• Do not impersonate another person or provide false identity information.
• Do not use stolen, unauthorised or unlawfully obtained funds.
• Do not threaten, harass or abuse staff, contractors or other users.
• Do not manipulate games, transactions, promotions or account systems.
• Do not use the platform in a way that could damage its security, availability or reputation.

5. Intellectual property, suspension and legal information

The Casinochan website, including its design, text, graphics, logos, software, features and other content, may be protected by intellectual property rights. You may access and use the content only as permitted through the website and these terms. You must not reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit website content without appropriate permission.

Casinochan may suspend, restrict or close an account where there is a suspected breach of these terms, a legal or compliance concern, a security risk, inaccurate information, unusual activity, payment issue or a responsible gambling reason. Access may also be interrupted for maintenance, updates, technical problems or events outside reasonable control.

If an account is closed or restricted, Casinochan may take steps that are reasonably necessary to protect users, the platform and the integrity of transactions. This may include cancelling activity affected by an error, withholding access while an investigation is underway, or handling remaining funds in accordance with applicable law and relevant account records.

Availability and liability

The website and its services may not always be available, uninterrupted or free from errors. Casinochan does not promise that every feature will be suitable for every device, network or location. You are responsible for your internet connection, compatible equipment and any charges imposed by your telecommunications or service provider.

To the extent permitted by law, Casinochan is not responsible for loss caused by events outside reasonable control, unauthorised access resulting from your failure to protect account details, misuse of the services, inaccurate information supplied by you, or interruptions caused by third-party providers. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Complaints and applicable law

If you have a question or complaint, use the support options made available through the Casinochan website and provide enough information for the matter to be reviewed. You may be asked to confirm your identity or provide relevant transaction and account details. Casinochan will consider complaints in accordance with its applicable internal processes and legal obligations.

These terms are intended to operate consistently with applicable Australian law and any mandatory rights that apply to you. If a court or competent authority finds that a provision is invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. These terms, together with any applicable additional terms and policies, represent the agreement governing your use of Casinochan services.