Privacy Policy

Information we may collect

When you use Casinochan, we may handle information that identifies you, relates to your account, or is connected with your activity on the website. The information collected depends on how you use the services and the requirements that apply to online gambling operations. You may provide some information directly, while other information may be collected automatically when you visit or use the website.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and other information needed to create, maintain and support an account. We may also keep records of communications, requests, complaints, feedback and information you provide to customer support. These records help us respond to questions, investigate issues and maintain an accurate history of account-related interactions.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include identity documents, proof of address, information about the source or destination of funds where appropriate, and other information needed for security or compliance checks. Such information may be reviewed using internal processes or trusted verification providers. Verification information is handled for the purposes of preventing misuse, meeting applicable obligations and protecting the account.

Payment and transaction information

We may keep records of deposits, withdrawals, wagers, wins, losses, bonuses or other account activity connected with the services. Payment providers may process payment card, bank or other payment details directly. We may receive confirmation, payment status, transaction references and limited payment information needed to reconcile transactions, provide support, identify unusual activity and maintain financial records. Full payment details may not be stored by the website where a payment provider processes them.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, login information, pages viewed, session activity and the dates and times of access. We may also record information about errors, performance and interactions with the website. This information helps keep the service secure, understand how the website is used, troubleshoot problems and improve its operation.

Why information is used

Information is used only as reasonably necessary for operating, protecting and improving the services, supporting players and meeting applicable responsibilities. Depending on the circumstances, we may use information for the following purposes:

• Creating, maintaining and administering your account.
• Providing access to games, features and other requested services.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility.
• Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
• Detecting, preventing and investigating suspicious, unlawful, unauthorised or abusive activity.
• Providing customer support and responding to questions, complaints and requests.
• Sending service messages about accounts, transactions, security, changes or important operational matters.
• Understanding website use, monitoring performance and improving content, features and user experience.
• Managing marketing communications where permitted and where you have provided any required consent.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Protecting the rights, safety, property and systems of players, service providers and the website.

Where information is used for marketing, you can choose not to receive promotional communications. Service and security messages may still be sent when they are necessary to operate your account or provide important information. Marketing preferences can be changed by using the available unsubscribe or preference options, or by contacting privacy support.

Sharing information

Information may be shared with service providers that help operate the website and account services. These providers may support identity verification, payment processing, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional advice. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the website or players, investigate suspected wrongdoing, enforce applicable terms, respond to legal requests, resolve disputes, or meet an obligation imposed by law or a competent authority. We do not intend to disclose more information than is reasonably required for the relevant purpose. Some service providers may operate in countries outside Australia. Where this occurs, information may be handled under the arrangements and protections applicable to that provider and service.

Security and retention

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee that information will always be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, support and security records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or destroyed in accordance with applicable processes.

Cookies and similar technologies

Casinochan may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security and understand how visitors use the services. Cookies are small files or pieces of information stored on your device by a website. Some are necessary for core functions, while others may help with performance, analytics, personalisation or marketing.

Cookies may collect information such as your browser, device, pages visited, session details and interactions with website features. They generally do not provide access to files stored on your device. Information collected through cookies may be combined with account or technical information where this is reasonably necessary for the purposes described in this policy.

You can manage, restrict or delete cookies through your browser settings. You may also be able to adjust cookie preferences using controls made available on the website. Disabling certain cookies may affect login sessions, security features, preferences or other parts of the service. Browser settings and cookie controls vary, so the options available may depend on the browser or device you use.

Your privacy rights and requests

You may have rights in relation to the personal information held about you. These rights can depend on your circumstances and the requirements that apply to the request. You can ask to access the information associated with your account, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is permitted, and withdraw consent to marketing communications.

To exercise these rights, or to ask a question about this Privacy Policy, contact support@casinochancasino.online. Please provide enough information for your request to be understood and, where needed, for your identity and account ownership to be confirmed. We may ask for additional information before responding so that personal information is not disclosed to the wrong person.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: identify information that is inaccurate, outdated or incomplete and ask for it to be updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw consent or change your preference for promotional communications at any time.
• Questions or complaints: contact privacy support if you would like clarification about how information is handled or believe your privacy has not been respected.

Deletion or account closure does not necessarily remove every record immediately. Information may need to be retained for security, dispute handling, financial reconciliation, fraud prevention, responsible gambling processes or a period required by law. Where information must be retained, it will generally be restricted to the relevant purpose and kept for no longer than necessary.

This policy may be updated from time to time to reflect changes to the services, technology, privacy practices or applicable requirements. The latest version published on the website will apply from its stated update date. Players should review this page periodically, particularly before continuing to use the services after a material change.