CasinochanContacts

Contact Us

If you need assistance with Casinochan, contact support@casinochancasino.online. Our support team can help with general questions and guide you towards the appropriate information or next step.

Casinochan operates under two gaming licences: one issued by the Comoros AOFA (licence ALSI-202508056-FI2) and one issued by the New Brunswick TGC (licence 0000002). Player data is protected with 128-bit SSL encryption and the game library is audited by iTech Labs.
Table of contents
  1. How to get in touch

Welcome Bonus100% up to $1,850

  • OperatorNovatrix S.R.L.
  • Established2019
  • Games library3,500+ titles from 50+ providers
  • Supported currenciesAUD, USD, EUR, CAD, NOK, NZD, PLN + 7 crypto

How to get in touch

For help by email, write to support@casinochancasino.online. Please use the email address connected to your account where possible, so your request can be reviewed more efficiently. Support requests are usually answered within 24 hours, although response times may vary depending on the nature and complexity of the enquiry.

You can contact the support team about matters such as:

  • Account access, profile details and verification questions
  • Deposits, withdrawals and other payment-related queries
  • Questions about bonus terms and applicable conditions
  • Technical problems, errors or difficulties using the website
  • Responsible gambling requests, including help reviewing your gambling activity or account options

What to include in your message

To help support understand your request and respond faster, include your account email or username, a short description of the issue and any relevant details, such as when the problem occurred. If appropriate, attach screenshots showing an error or unclear message. Do not include your password or other sensitive security information in an email. If your request concerns a transaction, provide enough general information for the team to identify it without sharing unnecessary financial details.