Cookies Policy

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support the way pages and features operate. Some cookies are placed by the website you are visiting, while others may be placed by approved service providers that help operate, secure, measure or improve the website.

Casinochan may also use technologies that work in a similar way to cookies. These can include pixels, tags, software development kits, local storage and device information. For convenience, this policy refers to all of these technologies as cookies unless a different explanation is needed.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until you remove them. The time a cookie remains available can vary according to its purpose, the settings of the service provider and your device or browser settings.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information held about your account, device or use of the website. Where this occurs, the information is handled in accordance with our Privacy Policy and applicable requirements.

How Casinochan uses cookies

The cookies used on Casinochan may serve different purposes. Some are needed for the website to function, while others help us understand how the website is used or remember choices you make. The exact cookies and technologies in use may change as the website, its features and supporting services develop.

Essential and security cookies

Essential cookies support core website functions. They may help with page navigation, account access, session management, authentication, fraud prevention, security controls and the delivery of requested services. These cookies can also help identify unusual activity, protect the website from misuse and maintain the reliability of the platform.

Because these cookies support necessary functions, parts of the website may not work correctly if they are disabled. Blocking them may prevent you from signing in, moving between account areas, maintaining a secure session or using other features that require an active connection.

Preference and functionality cookies

Preference cookies remember choices made during a visit or across visits. Depending on the features available, they may remember language, display, region, consent or other settings. These cookies are intended to make the website more convenient by reducing the need to enter the same preferences repeatedly.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information about pages viewed, links selected, time spent on pages, general device or browser details, and errors encountered. This information can help us identify technical problems, improve navigation, assess website performance and make content easier to use.

Analytics information is generally reviewed in a combined or statistical form. It may help Casinochan understand which areas of the website are useful and where improvements may be needed. Analytics cookies are not intended to determine whether a particular player has won or lost, and they do not change the outcome of games or transactions.

Advertising and measurement cookies

Where used, advertising or measurement cookies may help assess the performance of promotional campaigns, limit repeated advertisements, or show information that is more relevant to the way visitors interact with a website. These technologies may collect information about browsing activity on Casinochan and, depending on the service, activity on other websites or services.

Casinochan does not use cookies to encourage activity that is unsuitable for a player. Gambling should be treated as entertainment, and players should use the responsible gambling tools and information made available on the website. Cookie preferences do not replace account, age or identity checks that may apply to access or use of gambling services.

• Keep requested website and account features working.
• Protect the website, accounts and services from fraud, attacks and misuse.
• Remember selected preferences and improve the experience between visits.
• Understand website traffic, performance and common technical issues.
• Measure the effectiveness of content, communications or promotional activity where applicable.

Third-party cookies and services

Some cookies may be placed by third parties that provide services to Casinochan. These providers may support website hosting, security, analytics, performance monitoring, customer communications, payment-related functionality or other technical operations. A third party may use cookies or similar technologies on our behalf, subject to the arrangements and instructions that apply to that service.

Third-party websites, applications and services may also have their own privacy and cookie policies. If you select a link, tool or feature that takes you away from Casinochan, the information collected by the destination service will be governed by that service's policies rather than this Cookies Policy. You should review those policies before providing information or allowing additional technologies to be used.

The names of cookies and the third parties that provide them may change over time. We may update the cookie information presented through a consent tool or website notice when new technologies are introduced, existing services are changed, or cookies are no longer required. A cookie list or preference tool, where available, may provide more current information about the categories in use.

Information collected through cookies

Information collected through cookies may include an IP address or a shortened version of it, browser type, operating system, device type, general location information, referral information, pages visited, actions taken and dates or times of visits. The information collected will depend on the cookie, the service using it and your browser or device settings.

Cookie information may be combined with information provided when you register, sign in or contact Casinochan. This can help maintain security and provide requested functionality. Casinochan does not use cookies to obtain information from files stored on your device that are unrelated to your use of the website.

Some service providers may process information in countries outside Australia. Where this occurs, the handling of information is subject to the arrangements that apply to the relevant service and any requirements that govern the transfer or processing of personal information. Further information about the handling of personal information is provided in the Privacy Policy.

Your cookie choices

You can manage some cookie preferences through the cookie banner, preference centre or other controls provided on the website. Depending on the options available, you may be able to accept all cookies, reject non-essential cookies or select particular categories. Your choices may be saved on your device so that they can be recognised during later visits.

You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block certain cookies, block all cookies or receive a notification before a cookie is stored. The steps differ between browsers and devices, so refer to the help information supplied by your browser or device provider.

If you delete cookies or change your browser settings, some preferences may be lost and certain website features may become unavailable or operate differently. For example, you may need to select your choices again, sign in again or allow essential cookies for account and security functions. Blocking analytics or advertising cookies should not normally prevent basic browsing, but blocking essential cookies may affect access to requested services.

1. Use the Casinochan cookie controls, where available, to review or change non-essential preferences.
2. Open your browser settings to remove cookies already stored on your device.
3. Adjust browser settings to block future cookies or notify you before they are placed.
4. Review the privacy settings of any third-party service that you use through a link or feature on the website.

Cookie settings are generally managed separately for each browser and device. If you use more than one device, or access Casinochan through more than one browser, you may need to apply your preferences in each place. Some consent choices may also expire or need to be confirmed again after a change to the website or the relevant technology.

Do not track signals

Some browsers and devices offer do-not-track or similar privacy settings. Because there is no single consistent technical standard for responding to these signals, Casinochan may not respond to every such setting in the same way. You can use the cookie controls on the website and the privacy settings available in your browser or device to manage your preferences.

Updates and questions

Casinochan may update this Cookies Policy from time to time. An update may reflect changes to the website, the cookies and technologies used, third-party services, privacy practices or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate.

You should check this page occasionally so that you remain aware of how cookies are used. Where a change requires a new choice or notice, Casinochan may display an updated cookie message or preference tool. Continuing to use the website after an update may be subject to the updated policy, except where your consent or another action is required by law.

If you have a question about this Cookies Policy or want to understand how information collected through cookies is handled, please use the contact or support options made available on the Casinochan website. Do not include unnecessary sensitive information when making an enquiry. Requests concerning personal information may also be handled under the Casinochan Privacy Policy.

This Cookies Policy is intended to provide clear general information for players and visitors in Australia. It does not change any separate terms that apply to your account, promotions, games, payments, responsible gambling tools or use of the Casinochan website.

Nothing in this policy is intended to limit any rights or protections that apply to you under Australian privacy law or other applicable requirements. If there is an inconsistency between this policy and a mandatory legal requirement, the mandatory requirement will apply to the extent of that inconsistency.